FAQ

Where can I find your Terms of Service?
You can find our complete Terms of Service here. If you have questions or comments regarding our Terms of Service, feel free to contact us directly via ...
Tue, 29 May, 2018 at 8:56 AM
Contact us
Couldn’t find an answer to your question in our knowledge base? No worries, we are happy to help.  Submit your question via our contact form. Feel free ...
Wed, 4 Jul, 2018 at 6:20 AM
How do I synchronise my email?
Synchronising emails in KaiOS is easy. To synchronise your email inbox with your email app please follow these steps: 1. Open your email app. 2. You will b...
Fri, 3 May, 2019 at 10:34 AM
How do I delete my KaiOS account?
Sometimes deleting an account is needed due to various reasons, like using a wrong email address. Prior to deleting your KaiOS account, please make sure it ...
Tue, 29 Oct, 2019 at 9:34 AM
How can I update my software version?
The update for KaiOS phones is usually performed via OTA (Over-the-Air), which means that your phone will download it over the WiFi or mobile data connectio...
Tue, 5 Nov, 2019 at 9:56 AM
Can I change the birth date in my KaiOS account?
You can't edit your birth date after you've saved it.  What you can do is delete your account and create a new one with the correct date. Befo...
Wed, 16 Oct, 2019 at 5:42 PM
Why don't I have the KaiStore in my JioPhone?
KaiOS creates the software that makes smart feature phones work, but we don’t build actual phones. Partnering with manufacturers enables us to make our soft...
Fri, 18 Oct, 2019 at 7:20 PM
How do I create a Wi-Fi/USB hotspot on my device?
KaiOS supports creating a Wi-Fi/USB hotspot on a device which helps to share mobile data connection to your computer or other phone. To create a hotspot co...
Mon, 4 Nov, 2019 at 11:59 PM